The Retreat, Brecon © All rights reserved. Cookies & Privacy Policy | Terms of Use View Web Design
01874 625358 / 07900 551765
BOOK ONLINE
BOOK ONLINE
Contact Us
The Retreat, Brecon
Well-
1st Floor, Old Post Office,
St Mary Street,
Brecon LD3 7AA
Phone:
Salon: 01874 625358
Donna: 07900 551 765
Email: retreatbrecon@gmail.com
How to find us
The Well-
Entrance is from St Marys street, between Youngs Carpets and The Stove Shop.
The large green doors lead into a courtyard, inside on the left is a green door, come upstairs, reception is the first room on your right.
Privacy Policy
This privacy policy explains what personal data is and how we use any personal data we collect about you when you use our website.
Consultation Forms
At the Well Being centre we are three businesses working together, your consultation form is stored securely and only accessible by the individual business whom you obtain services from.
If you arrange treatments with one of the other businesses you will be asked to complete another consultation form.
You can give consent for your consultation from to be shared, but your signature on the photocopied consult form is required.
We collect data on the consultation form to ensure that it is safe to provide you with your treatment. This information is collected to ensure that there is no contra-
Online Booking System
Your booking information is collected and stored on the online booking system when you or ourselves book your appointment. The booking system will record the appointment, which includes information as follows: Service provided and cost charged, includes treatment and products purchased.
You will automatically receive a text and/or email message reminder before your booked appointment. You can opt out of this at any time be letting us know and your records will be updated.
Your consult form is not kept digitally but in paper form only and kept secure.
Third party data processors
Our only third-
Contact
We may on occasion need to contact you by phone/ text to discuss your appointment.
We will only do this if we need to re-
Data Retention
We will retain your personal data for a period of at least seven years following the last occasion on which treatment was given. In the case of treatment to minors, records are kept for at least seven years after they reach the age of majority (18).
Card Payments
When taking card payments, we use third party World Pay. The data is not shared with anyone else. We can only visually see the last four digits and expiry date of your card. Receipts are stored securely until annual accounts are completed and then destroyed.
Marketing
We do not actively send out regular marketing information as we are aware of the amount of marketing people are bombarded with!
You have a right at any time to stop us from contacting you for marketing purposes.
If you have consented to receive marketing, you may opt out at a later date.
Covid
Some things to be aware of:
1. There is a new system in place for all clients coming for treatments.
- Please attend your treatment on your own; unless you require assistance/support, in this case please do make me aware of this at the time of your appointment.
- To reduce contact with other people I will be operating a strict pre-
booked appointment system, at this stage we will not be accepting walk in appointments. - When coming to your appointment please arrive at the agreed time, use the ‘Buzzer’ at the main door (left hand-
side, silver box) so that I can come down to greet you. There is also a hand sanitiser attached to the wall (on the right) for your use. - All clients will be required to wear a mask during their appointment. I will be wearing ppe in the form of mask, visor and gloves.
- As per industry guidelines at present all massages are to be no longer than 45minute treatments.
- To reduce contact, please pay by card or you may prior to your appointment discuss the option of bank transfer payment.
- The waiting/relaxation area will be closed at this time.
- If you do wish to purchase retail, I am happy to assist you. I can also arrange the purchases over the phone and pick up of the items at an allocated time for you.
- Cancellations: Cancellation fees are as follows:
Less than 48-24 hours notice - 50% charge of the booked treatment(s)
Less than 24 hours notice -100% charge of the booked treatment(s)
No Shows – Full payment will be required and any future bookings will need to be paid at time of booking.
Cancellations due to Covid illness will not incur charges.
2. If you have been shielding and are classed as clinically extremely vulnerable, please wait a little longer before booking. My governing body, The Federation of Holistic Therapists (FHT) is advising against treatment at the current time.
3. If you have had, or think you have had, Covid 19, you will need to get your Dr's permission for me to treat you. Some of the symptoms/conditions may put you at risk of harm should I treat you and they will have the most up to date information. You may gain their permission verbally but I will require written confirmation from yourself via text or email for my records, giving the name of the doctor and date.
4. If you are classed as being at moderate risk again, please contact your Dr for permission for me to treat you.
5. For clarification of your risk status, please visit the NHS website where it lists some of the conditions that apply. This is for your safety and well-
6. I will contact you within 48 hours, usually the day before, your appointment to ask you questions from the Covid Form I have to complete before every appointment.
7. If you feel unwell prior to your appt, please contact me and we will re-
Please take your temperature on the morning of your appt and if it is raised please contact me and we will defer your appt. A cancellation charge will not be taken in this instance.
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through "Internet browser cookies -
Our use of cookies
Author: Google
Purpose: So service is available when you want it and fast, we measure numbers and volumes of visitors. These also help us to understand what visitors want to use and not to use, so we can improve the service you receive and archive what is not used.
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Google's policy on use may be found here: Google cookie policy.
Policy Changes
Any changes to this Policy made by The Retreat, Brecon will be posted here and will take effect immediately. This policy was last updated on 30th September 2020.
OPENING TIMES
CONTACT US
FIND US
Well-
First Floor,
Old Post Office,
St Mary Street,
Brecon
LD3 7AA
01874 625358 / 07900 551765
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
CLOSED
8:15am -
9:00am -
8:30am -
8:15am -
8:15am -
CLOSED